Terms and Conditions – Redpants Shop

Any order placed with Redpants, LLC, is bound by these Terms and Conditions. By placing an order with Redpants, LLC, the customer acknowledges these Terms and Conditions have been fully read and understood by the customer, and the customer agrees to them in their entirety.

Nobody likes these things, but they’re a necessary evil and have been written due to experiences that have demanded them. The bottom line is they’re made to set expectations for customers and to protect Redpants as a business. If you have any questions about anything here, please contact me.

General

Redpants, LLC (“Redpants”), the Redpants website (www.Redpants.lol and its various pages), the Redpants Online Store (shop.redpants.lol and its various pages), and Redpants affiliates, including but not limited to Redpants Unzipped and Redpants/Redpants Unzipped social media accounts, and the various interactions and inputs of Richard Seidlitz, are collectively known as “Redpants” in general.

The parts and products sold, promoted, or marketed by Redpants may not conform with local, regional, or national laws and it is the customer’s responsibility to ensure compliance with any and all relevant laws and regulations. Additionally, aftermarket products and items sourced and/or installed by a third party may void the warranty of a vehicle.

These Terms and Conditions are subject to change at any time and without notice. Any incident not specifically covered in these Terms and Conditions will be handled at the sole discretion of Redpants and use of any Redpants platform, website, Online Store, account, or information provided through them shall be considered consent to these Terms and Conditions.

Disclaimer

The information provided on the Redpants website, Unzipped website, or any other website or platform, and information provided directly or indirectly by Richard Seidlitz, Redpants, or its affiliates, is for guidance purposes and may be incomplete or inaccurate. Use of any information or product from Redpants is at your own risk and Redpants has no liability for anything that may occur. Validity or completeness of information is not guaranteed, implicitly or explicitly.

Do not attempt any task for which you are not qualified, fully understand, and are able to complete properly. Redpants is not responsible for any mishaps or accidents, incomplete or inadequate task performance, or other incidents that may occur as a result of using the information, materials, or products provided by Redpants.

Off-Road Use Only

Many products sold by Redpants are not designed, intended, or certified for use on public roads and as such are sold as off-road use only. Such products may include exhaust systems, lighting equipment, or other items. The use of products that do not comply with local, regional, or national laws on public roads is done at the customer’s own risk and the customer takes full responsibility for any violation of those laws. It is the customer’s responsibility to ensure they are complying with all applicable laws and regulations.

By purchasing and/or using any products that do not comply with applicable laws, the customer absolves Redpants, our affiliates, and the manufacturers of any product sold, promoted, or marketed by Redpants or our affiliates of any and all responsibility or liability for any fines or penalties incurred by the use and/or misuse of these products.

Parts and Products Warranties

Any warranties for products sold, promoted, or marketed by Redpants or our affiliates are provided by the manufacturer of those products. Warranty claims should be handled with the manufacturer, but Redpants will assist as much as possible. Improper installation, misuse of the product, or a violation of any Terms & Conditions of Redpants, our affiliates, or product manufacturers will void any applicable warranties.

Diagnosis and Repair

Any products purchased with the intention repairing a vehicle or remedying a problem are sold as-is and the sale is considered final. The parts and products sold by Redpants are not guaranteed to fix any current or potential issue with a vehicle. Because diagnosis or repair cannot be guaranteed by Redpants, any orders for items purchased with this intent are considered final.

Coupons, Promotions, and Package Discounts

Discounts, coupons, or other savings (collectively, “price reductions”) are only available if all conditions are met for a given price reduction. Conditions are subject to change at any time. Price deductions will be shown in the product listings, shopping cart, and/or during checkout and the price paid at checkout is inclusive of any price reductions that apply. Price reductions cannot be applied to an order retroactively and are not available outside of their promotional periods.

Price reductions applied to package deals are forfeit if any part of the package is changed, canceled, or returned.

Inventory Status

Each product listing has an inventory status to help our customers understand what to expect when ordering that item. There is additional information to further explain this status in the Ordering and Shipping section of each product listing.

In stock items are either in-stock (“on the shelf”) at Redpants, or are expected to ship within a reasonable amount of time from our distributors.
In stock (can be backordered) items are in-stock at Redpants. An item listed as “In stock (available on backorder) is in-stock at the time at which the product listing was accessed/loaded. If the items sells out, the status will automatically change to “Available on backorder.”
Available on backorder items are either items that are usually kept on the shelf at Redpants but have sold out and are waiting to be restocked, or are Special Order or Custom Order items. Please contact us before ordering an item that is available on backorder for a restock timeframe estimate.

Inventory status for items not in-stock at Redpants cannot be guaranteed. We do our best to keep the inventory status updated and accurate for every product, but these cannot be guaranteed due to production schedules, shipping delays, or other factors outside the control of Redpants.

Backordered Items

Backordered items are items that are kept in-stock at Redpants that have sold out, but are still available to order. Backordered items are expected to be restocked in a reasonable amount of time, generally 1-2 weeks, but this cannot be guaranteed. Backordered items will ship once restocked, in the order in which they were purchased by customers.

A shipment containing a backordered item will not ship until all items in that shipment have been restocked. If a shipment includes a backordered item, none of the items in that shipment will be shipped separately unless additional shipping fees are paid by the customer. Items normally shipped separately from the backordered item will not be affected by the backordered item.

Special Order Items

Special Order items are not kept in-stock at Redpants but are expected to be available if and when ordered by a customer. These items generally require an additional 10-15 business days for delivery to the customer on top of standard shipping and delivery times. Redpants can provide a delivery time estimate for Special Order items, however the actual delivery time may be before or after that estimated time. Redpants is not responsible for any issues due to deliveries not matching the estimated timeframes.

An order for a Special Order item is considered complete once the item has shipped from our suppliers, even if the item has not yet shipped to the customer, and can no longer be cancelled.

If the customer requests to cancel an order for a Special Order item after the item has shipped from our suppliers but before it has shipped to the customer, the order is subject to a 25% cancellation fee that will be deducted from the refund, and the customer will receive a 100% shipping refund.
If the customer requests to cancel an order for a Special Order item after the item has shipped to the customer, it is subject to a 25% restocking fee that will be deducted from the refund. The customer is responsible for return postage fees, and no refunds for shipping fees will be given.

Custom Order Items

Custom Order items are items that are produced, manufactured, tailored, or otherwise customized based on a customer’s specifications. These items require additional time for delivery to the customer, which is based on the manufacturer’s production timeframes. Redpants can provide a production and delivery time estimates for Custom Order items, however the actual production and delivery times may be before or after those estimated times. Redpants is not responsible for any issues due to production and/or delivery times not matching the estimated timeframes.

Orders for a Custom Order item cannot be cancelled once production has begun. Once a Custom Order item has begun production, the order is considered final and cannot be changed, cancelled, or returned.

Garage Sale Items

Garage Sale listings are for items that are not normally kept in-stock but are “on the shelf” at Redpants at that time. Inventory of Garage Sale items is not renewed so once they sell out, the listing will be removed.

Garage Sale items may be in a new or used conditions. Product listings for Garage Sale items will explain the condition of the items as best as possible, but please contact us with any additional questions before ordering.

Orders for Garage Sale items are final – no returns, refunds, or exchanges will be accepted.

Ordering

It is the customer’s responsibility to ensure they are ordering the correct parts. If incorrect parts are ordered, returns and replacements will be handled according to the Returns and Refunds policies described in these Terms and Conditions.

Complete and accurate delivery information is required for all orders. If the delivery information provided for an order is not complete or accurate, the order may not be delivered to the customer. A customer providing incomplete or inaccurate delivery information will be liable for the cost of a return or repeat shipment. This includes but is not limited to missing apartment/suite/unit numbers, partial street names, missing phone number country codes, or lack of clarity in the delivery receiver.

Once an order has been shipped, that order is considered completed. It is the customer’s responsibility to ensure they are available for delivery of their order. Redpants is not responsible if an order is not delivered due to the customer being unavailable or if the delivery is refused.

Shipping Options at Checkout

Shipping options are not guaranteed. Redpants reserves the right to ship by any shipping method appropriate for completion of an order. This includes but is not limited to the use of different shipping carriers (for example, using UPS instead of FedEx) or different shipping methods.

Items ship based on a variety of factors including where the parts are warehoused, where the customer’s delivery address is located, and the item(s) being shipped. The stated shipping method during checkout may not be accurate for some or all of the order, or may be changed at the discretion of Redpants or our distributors.

Shipping

Redpants does not offer expedited shipping methods. While we do make every effort to ship orders promptly, delays can and do occur to both shipments and delivery. This may be caused by any number of factors outside the control of Redpants or our distributors, including but not limited to back-ordered items, carrier delays, customs in the exporting or importing country, and/or incomplete or inaccurate delivery information.

Neither Redpants nor our distributors are liable for missed appointments due to delayed or missing orders. It is the customer’s responsibility to ensure they have all the items needed for an appointment prior to booking that appointment.

Shipping costs are non-negotiable. If a shipping cost is charged at a higher rate than the actual cost, a refund will not be provided. Redpants reserves the right to cancel orders with insufficient shipping costs paid. Orders will not ship until payment has been received in full, including orders that require an additional shipping payment.

Deliveries to Temporary Lodgings

Redpants is not responsible for the customer not receiving an order due to shipping or delivery delays, the customer being unavailable, the shipping carrier not having adequate delivery information, or other factors not within the full control of Redpants.

Orders being delivered to a hotel, AirBnB, or other temporary lodging must include clear and complete information to ensure the order is delivered to the customer. This includes, but may not be limited to, a hotel name and room number, the name of the person on the reservation, a local host name and phone number, or any other pertinent information needed for the shipping carrier to deliver the order to the customer.

It is the customer’s responsibility to ensure they provide adequate delivery information and will be available at the time of delivery. Once an order being delivered to a temporary lodging has been marked as fulfilled and has shipped, the order is considered completed.

Missing or Damaged Shipments

Redpants is not responsible for orders that were lost or damaged during shipping. It is the customer’s responsibility to inspect a shipment at the time of delivery and make note of any lost or damaged items. If a shipment is missing (not delivered) or is delivered in a damaged state, the customer must file a claim with the shipping carrier that delivered that shipment. Claims filed with shipping carriers are subject to the Terms & Conditions of those shipping carriers. Redpants does include carrier insurance for all shipments and will assist as much as possible if there are any issues with a shipment.

Import Duties and Carrier Fees

Import duties or other fees charged to the customer by a shipping company or government agency are the responsibility of the customer. Import duties are highly variable and often inconsistent so they are not included in shipping charges from Redpants unless specifically stated in the product listing for a specific item. Import duties and carrier fees are charged directly to the receiver of the delivery by the shipping carrier so Redpants is not involved with these fees.

Import duties vary based on customer location, shipment origination, and the value of the item(s) in a shipment. Redpants cannot change or affect the costs of these duties – they are controlled by the government in the customer’s country and/or where the order is being delivered.

Returns, Refunds, and Cancellations

NOTE: Please read this section in its entirety if you plan to cancel or return an order.

All requests to return or cancel an order must be submitted by email and submitted to Rich@Redpants.LOL or through the Contact page. No other methods used to request an order cancellation or return will be accepted, nor will they be received if sent to any other email address or recipient. Refunds must be requested by the customer and approved by Redpants prior to any item being returned. Items returned without an approved return request will not be refunded. A printed copy of the original order confirmation email must be included with the returned items. A refund will not be provided for returned items if the print-out of the order confirmation is not included with the returned items.

An item return request must be submitted within 15 calendar days of delivery of that order. After 15 calendar days, the order is considered final and requests for refunds from then on will be denied.

A returned item must be received by Redpants within 15 calendar days of the return request being approved. If Redpants has not received a return within 15 days of the return being approved, the return will be considered cancelled and Redpants will not accept the returned item, unless extra time is agreed upon by Redpants in advance.

Items returned without a prior return approval will not be accepted. Any item delivered to Redpants without prior return approval will be held for 30 calendar days, during which time the customer must make arrangements for retrieval of the item. If the item has not been retrieved by the customer within 30 days, the item will be considered abandoned and it will be handled at the sole discretion of Redpants.

Made-to-Order and Custom items cannot be cancelled once production has begun, and these items are not eligible for return. Once manufacturing of a made-to-order or a Custom Order item has begun, that order is considered final and no cancellations, adjustments, exchanges, or returns will be accepted.

Returned items are subject to a 20% restocking fee, which will be deducted from the refund. This applies to any and all items eligible for return unless otherwise specified in these Terms and Conditions. Cancelled orders for Special Order items are also subject to this fee once shipped from our suppliers, regardless of whether or not the order has already shipped to the customer.

Customers are responsible for shipping costs when returning items. Shipping costs will not be refunded for any returned items, including the original order shipment and the return shipment of the item.